02 / Services
AI Chatbots
Most of your customers message on WhatsApp.
An AI chatbot for business answers customer questions from your own documentation, captures leads, and hands off to a human at the right moment. It runs on your website or WhatsApp, stays strictly on topic, and has hard cost caps so a traffic spike never becomes an invoice spike.
A good business chatbot is grounded, guarded, and measurable. We build assistants that answer from your actual content, refuse to wander off-topic, hand off to a human at the right moment, and capture leads instead of losing them. Every bot ships with cost controls, so a traffic spike never becomes an invoice spike.
In practice
What ai chatbots actually does
A useful business chatbot is grounded, guarded and measurable. Grounded means it answers from your real content rather than inventing plausible text. Guarded means it refuses to wander off topic. Measurable means you can see what it deflected and what it cost.
Deflecting the repetitive half of your support queue
Shipping times, opening hours, return policy, plan differences, how to reset a password. The assistant answers instantly from your live documentation and order data, and production systems typically resolve more than half of routine requests without a human touching them.
Capturing leads outside business hours
A visitor arrives at 11pm with a buying question. Instead of a contact form nobody fills in, the assistant answers the question, qualifies the visitor conversationally, collects an email and books a call directly into Calendly. The lead is in your CRM before you wake up.
Answering on WhatsApp, where customers actually are
For real estate, e-commerce and clinics, WhatsApp is the primary channel. The same grounded assistant runs on WhatsApp Business, replies in seconds, and escalates to a human agent with the full conversation attached when the question needs judgment.
Deliverables
What you get
- Knowledge base ingestion from your docs, site, and FAQs
- On-brand assistant with strict topic guardrails
- Web widget, WhatsApp, or Slack deployment
- Lead capture and human handoff flows
- Rate limiting, token caps, and a usage dashboard
Outcomes
What changes
- Instant answers for the questions that fill your inbox
- Qualified leads captured while you sleep
- Predictable API costs with hard caps
Process
How we build it
Four stages, fixed scope, and working software in week one rather than a discovery phase that produces slides.
Week 1
Knowledge ingestion
We pull your docs, site pages, FAQs and policy content into a retrieval index so answers come from your material rather than general model knowledge, and every answer can be traced back to a source.
Week 1 to 2
Guardrails and tone
Topic boundaries, refusal behaviour, brand voice and the exact conditions that trigger a human handoff. We test against real historical questions rather than invented ones.
Week 2
Channel deployment
Deployment to your website widget, WhatsApp Business or Slack, with lead capture wired into your CRM and conversation logging into a database you own.
Week 3
Cost controls and tuning
Rate limits, per-session message caps, model tiering and a usage dashboard, then a tuning period against real traffic before we call it done.
Integrations
What it integrates with
If a system has an API we can connect to it. These are the tools we wire into most often, and the list is not exhaustive.
- WhatsApp Business
- Slack
- Zendesk
- Intercom
- HubSpot
- Shopify
- Calendly
- Notion
- Google Sheets
- Postgres
- Gmail
- Outlook
- Stripe
- Airtable
- Salesforce
Investment
What it costs
Chatbot builds start at $897 setup plus $297 a month, which covers one assistant on one channel with FAQ answering and lead capture. Multi-channel deployments with deeper system access sit in the Growth tier at $1,997 setup plus $797 a month. Model usage runs on your own API account, typically $20 to $120 a month.
See full pricing for every tier or estimate your return first.
How long it takes
| When | Focus | What you get |
|---|---|---|
| Week 0 | Audit call and content review | Scope and fixed price |
| Week 1 | Knowledge ingestion and grounding | Assistant answering test questions |
| Week 2 | Channel deployment and lead capture | Live on your site or WhatsApp |
| Week 3 | Cost caps and tuning | Handover with usage dashboard |
Evidence
Where this has been built
Each build is labelled honestly as an internal build, a solution blueprint or a productized template, and documented end to end.
FAQ
Frequently asked questions
The questions buyers ask about ai chatbots before booking a call.
Typical stack
Ready to put your business on autopilot?
One call. We map the hours you're losing and quote the system that gets them back scoped and priced before you commit to anything.